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3 things to ask restoration companies in San Diego

4/3/2018 (Permalink)

Fire Damage 3 things to ask restoration companies in San Diego A photo from a devastating fire in the San Diego area that our team was called in to assist with. Choose a fire cleanup provider that you can trust.

Research shows that the majority of consumers, both residential and commercial, find vendors by doing internet searches.  The internet is a powerful tool for finding resources, especially in emergency situations. Here are a few tips for choosing an emergency water damage or fire cleanup service provider in greater San Diego.

 1.) Make sure they have necessary licensure and certifications.

Anyone can claim to safely handle your emergency water situations, mold remediation, or fire cleanup, but ask them these questions. Are you licensed? Are you bonded? Are you insured? What are your certifications? SERVPRO of San Diego City SW is fully licensed, bonded, insured and we have all of the necessary industry certifications so that you know your home or business is in safe and skilled hands when you call us. 

2.) What kind of equipment and products do you use?

If you hear the word "bleach", RUN! SERVPRO of San Diego City SW uses all of the latest state of the art equipment, as well as "safe" cleaning and deodorizing products. Some mold remediation companies in San Diego are using bleach to treat mold, which is absolutely haphazard and not in your best interests. 

3.) Will you bill my insurance?

Some restoration companies in San Diego refuse to bill your insurance and work with your insurance carrier to come to an agreed cost. With SERVPRO of San Diego City SW that is never the case. We work directly with your insurance company and your insurance adjuster, and when a loss is covered, we'll always agree on a cost and scope with them, so you aren't left paying a bill that is double what your insurance has agreed to pay. We pride ourselves on strong relationships with insurance carriers and insurance adjusters in San Diego, and we are known for doing the right thing and making the customer (YOU) happy. If you have any emergency water damage, fire smoke and soot cleanup, or mold remediation needs in San Diego, call us 24 hours a day, 7 days a week, at 619-269-5004.

SERVPRO of San Diego City SW and Hurricane Harvey

4/2/2018 (Permalink)

Storm Damage SERVPRO of San Diego City SW and Hurricane Harvey Here's one of our owners, Ben, walking back to the car after doing a walk through for a family affected by Hurricane Harvey.

Back when Hurricane Harvey struck the Gulf Coast in 2017, we all knew pretty quickly that the devastation would be wide and massive. What we didn't know is that so many of our incredible team members would volunteer to uproot themselves from their daily life here in San Diego and travel to Texas to assist with cleanup efforts.

Once we got word that floodwaters were receding, 6 of our team members as well as our two owners, Ben and Jordan, made the drive out to Houston where we had rented an AirBnB and began cleanup efforts for a number of families in the greater Houston area.

All in all, our team was out there for about 5-6 weeks. They said goodbye to their families and normal lives, because they knew this was a historic opportunity to assist families who needed the help getting back into their homes.

We made lasting relationships and our clients have invited us to stay with them anytime we're back in town! Though hopefully next time it'll be for fun, and not for a natural disaster cleanup.

Meet Toni from the SERVPRO of San Diego City SW Team!

3/15/2018 (Permalink)

General Meet Toni from the SERVPRO of San Diego City SW Team! Here's Toni, one of our incredible Administrative Assistants for the SERVPRO of San Diego City SW team. :)

It's been a little while but we're back at it! We are continuing our series of interviews with the team members of SERVPRO of San Diego City SW who proudly serve our customers each and every day! Here is Toni, one of our new employees, who is an Administrative Assistant. If you call our office, chances are you'll be talking to Toni!

1.) How long have you been in the industry?

Only six weeks now! :) 

2.) How did you end up at SERVPRO of San Diego City SW?

I previously worked with our lovely other office team members, Tawny and Amy! I was looking for a change and the rest is history!

3.) What's your favorite thing about your job?

Without a doubt, the wonderful people here and the opportunity to learn a new field.

4.) What do you like to do in your free time?

Single mom to two teenagers. What free time? Seriously, when I am able to, I love to read, take our dog Bleu to the beach, go to movies, hang out with my "sisters" and have a few glasses of wine.

5.) Tell us one interesting thing about you.

Well, I am a die hard rock and roller and have been to too many concerts to count over the years. The good news is that I have mellowed out over the years, some what!

 To learn more about Toni, or to utilize our water damage, fire cleanup, or mold remediation services, call SERVPRO of San Diego City SW at 619-269-5004.  

SERVPRO of San Diego City SW team & fire cleanup efforts

3/13/2018 (Permalink)

Back in late 2017 when wildfires ravaged northern California, the SERVPRO of San Diego City SW had the opportunity to travel up to Napa/Sonoma and assist with the fire cleanup efforts. Though we may be based in downtown San Diego, and most of our business is in the greater San Diego area, when duty calls, our incredible team jumps at the chance to serve.

Our team spent over a month doing commercial and large residential smoke and soot damage cleanup.

One of the properties we helped get back into business was a commercial retail center that included restaurants, shops, candy stores, etc. The entire property consisted of approximately 100,000 sq. feet of retail space. If you have extensive commercial (or residential) smoke and soot damage and require cleaning services in San Diego, call us 24/7 at 619-269-5004. Our team would be happy to hold your hand through the entire process.

Hoarding Cleanup in San Diego, California

3/13/2018 (Permalink)

Biohazard Hoarding Cleanup in San Diego, California This is an "after" photo of a hoarder cleanup we did for a family in the North Park area of San Diego.

If you or a loved one are in need of mild to severe hoarding cleanup services, let the SERVPRO of San Diego City SW team hold your hand through the process.

Hoarding is a complicated and multi-dimensional problem. It can be wrought with emotions, and because of that, you or your loved ones will want a kind, dedicated and professional team to assist you.

When you choose a team like ours to assist you with your hoarding cleanup here in San Diego, you'll get a dedicated group of professionals who care about restoring your property back to livable and safe conditions.

The SERVPRO of San Diego City SW Hoarding Cleanup Services include:

  • Free estimate and on-site evaluation
  • Pack-rat/trash and clutter clean out
  • Animal feces/urine cleanup and disinfection
  • Deodorization
  • Search and recovery of valuable items
  • Packaging and storage of personal belongings
  • Hypodermic needle/syringe recovery and disposal
  • Thorough cleaning and disinfecting 
  • Reconstruction services, if needed

If you or your loved one need assistance with hoarding and pack-rat clean out services here in San Diego, call us at 619-269-5004. You'll be in good hands with us.

Mold and Water Damage in Escondido, CA

3/6/2018 (Permalink)

Mold Remediation Mold and Water Damage in Escondido, CA Mold under a bathroom vanity at a home in Escondido, CA.

This photo of mold and water damage in Escondido, CA shows what can happen to you if water damage goes undetected.  In this instance, the mold was quite minimal, compared to some other jobs we've performed!

 When we got the call from the property manager of the home, SERVPRO of San Diego City SW technicians were onsite within an hour to assess scope and damage. Through the entire process we communicated with the property manager, tenant, insurance adjuster, as well as at times the owner of the property, keeping everyone apprised of the process. When you work with a company like SERVPRO of San Diego City SW, you aren't just getting our field expertise, you're getting a team of professionals dedicated to holding your hand through the entire process of filing a claim, working with your insurance company and adjuster, etc. On this particular job, due to extensive damage, the shower had to be pulled, vanities had to be pulled, as well as some flooring. In truth, we always do our best to save as much as we can, but in this case and every case, we always follow best practice. If you think you have a mold problem in San Diego, call SERVPRO of San Diego City SW at 619-269-5004. We always do free walk throughs and free estimates.

Sewage Backup Cleanup in San Diego

2/20/2018 (Permalink)

Water Damage Sewage Backup Cleanup in San Diego A photo of a bathroom that had a sewage backup in the downtown area of San Diego.

It's not pleasant having to deal with a sewage backup. We often get calls from San Diego homeowners or renters that need help with cleaning up their home or place of business after a sewage backup occurs.

 Three common causes of sewage backups are: A ClogJust like drain pipes, main sewer lines can become clogged, which can cause sewage backups in your home. If it's just one toilet, sink or tub that seems to be giving you trouble, it could just be a clog in that drain. However, if a flush creates a sewage backup in your home, you probably have a blockage in your main sewer line. A few tips to try and prevent clogs are: 1. Do not use your toilet as a waste basket! Flush only toilet paper down your toilet.2. Avoid dumping large quantities of anything down your garbage disposal. Use the trash bin instead.3. Do not pour grease down your drain. Grease and fat, even when liquid, can harden your plumbing, collecting debris and creating a fierce clog. Tree RootsAnother common cause of home sewer backups is tree roots. Even if the area directly above your sewer line is free of trees, roots from a neighboring yard could be the cause of your sewage backup problem.Collapsed and/or broken sewer linesIf you San Diego home or property, your sewage backup could be caused by broken, cracked, or collapsed lines. Plastic sewer lines have become the norm now, but most older homes were built using cast iron and clay piping that can break down over time. If you are dealing with a sewage backup in San Diego, call SERVPRO of San Diego City SW 24/7 at 619-269-5004. Our trained team of professionals can get your home clean and back in shape "Like it never even happened."

San Diego Commercial Water Damage

2/13/2018 (Permalink)

Commercial San Diego Commercial Water Damage Here's a photo of a commercial building in Poway that suffered from serious damage. This is a "during the cleanup" shot.

It's true that commercial water damage in San Diego is often the result of floods and water that comes from weather events and storms, especially here in San Diego. But - what many business owners and business space renters forget is that storms and severe weather are not the only cause of floods and water damage to a commercial property. Commercial water damage in San Diego is surprisingly common year-round, and it can have a drastic effect on the operation of your business. Here are some of the more common causes of water damage to commercial buildings.

1. Sprinkler system malfunction

This one we see A LOT! And usually it happens on weekends when one comes in to the office Monday morning to an incredible amount of water damage. Some office and retail buildings have sprinkler systems that work in conjunction with fire protection systems. These sprinklers come in handy during a fire emergency, but they can also cause commercial flood damage if they are faulty or in need of replacement. 

2. Damaged appliances and equipmen

Any business that makes use of appliances or equipment (common in restaurants and catering facilities), can find themselves in a messy water damage situation if an appliance fails and sends water across the building. 

3. Broken pipes and plumbing

If the plumbing system in your workplace fails, the end result could be minor to serious water damage. We've seen it all here at SERVPRO. 

4. Backed up sewer lines 

Another common cause of commercial water damage in San Diego is backed up sewer lines. Often this comes as a surprise. If the sewer line to your building becomes backed up or damaged, there are some potential dangers associated with contaminated Black Water. We have certified IICRC technicians to help.

If your business has suffered commercial water damage, SERVPRO of San Diego City SW will get you back up and running again. Call us anytime 24/7 at (619) 269-5004 for fast help.  Check out our team here.

Preparing Your San Diego Business For an Earthquake

7/13/2017 (Permalink)

An earthquake can happen at any time, so read on for a few quick tips on how to make sure your business is prepared. And remember, when disaster strikes, you can always call SERVPRO of San Diego City SW for assistance.

"An earthquake can happen at anytime and anywhere. Unlike many other natural disasters, earthquakes can strike during any season. It can also occur with little to no warning at all. 

Earthquakes can knock out heat, power, and communications services, sometimes for days at a time, leaving people stuck without utilities or other services. Your goal for protection is to learn to Drop, Cover, and Hold On during an earthquake.

Most casualties and injuries during an earthquake occur when: people fall while trying to walk or run during the shaking; when they are hit by falling, flying, or sliding items or non-structural debris; and/or when they are struck or trapped by collapsing walls or other parts of the building.

The America’s PrepareAthon! How to Prepare for an Earthquake explains what the public should do before, during and after an earthquake:

  • To prevent potential injuries, take the time to secure your space. Secure items that might fall, fly, or slide in an earthquake. Imagine if the room was picked up and shaken up and down and side to side and then determine what items would be thrown around.
  • Make sure your business is safer during earthquakes and more resistant to earthquake damage. Get professional help to assess the building’s structure and then take steps to install nonstructural solutions, including foundation bolting and cripple wall bracing.

The America’s PrepareAthon! Prepare Your Organization for an Earthquake Playbook  explains how business owners can take the necessary steps now to prepare themselves and their staff for an earthquake.  

The playbook helps to enhance organizational coordination and communication on preparedness and operational continuity by recommending the following:

  • Hold a preparedness discussion to explain company plans and policies to motivate employees to be better prepared at home and work;
  • Explain and practice Drop, Cover, and Hold On;
  • Conduct a tabletop exercise with your staff to ensure that the organization is familiar with and knows how to implement readiness plans;
  • Develop an employee communications plan with all staff contact information, including emergency points of contact;
  • Sign up for local alerts and warnings in your community; and
  • Organize and keep handy important documents such as insurance information and rental or mortgage agreements.

It is important that business owners discuss their plans with their employees to ensure they are aware of what to do and where to go during an earthquake threat.

Tips for Fire Damage Restoration

7/7/2017 (Permalink)

Fire Damage Tips for Fire Damage Restoration Smoke and Soot Damage in San Diego

Tips for Fire Damage Restoration

Fire in business or fire in home causes a lot of devastation to a property. Fire damage restoration is difficult and nearly impossible to tackle alone. This is where the assistance of commercial fire damage restoration experts like SERVPRO of San Diego City SW may be necessary to deal with the fire loss. Before experts arrive to manage the fire loss in business buildings or at home, those affected can do a few things to do some fire cleanup themselves. The following tips will assist one in preventing further fire damage before help from experts arrives.

Improving Air Quality of the Room

Where there is fire, there is smoke. Smoke damage and soot damage are two of the expected outcomes of commercial fire damage. Smoke affects the air quality of the room after the fire damage and should be dealt with properly. It should be properly cleaned, but until help arrives you can open doors and windows and that will help improve air quality, as well as protect those doing the fire cleanup.

Cleanup of Smoke Damage on the Wall

When an outbreak of fire in a home or fire in a business building occurs, there will be smoke damage to the walls, wallpaper, paint, and other surfaces. Employees or residents can use detergents to clean the regions where there was not too much smoke damage. Smoke will cause soot damage, so they should try to dust the greasy soot off from the surface first before scrubbing it clean during fire cleanup.

Getting Rid of Mold and Getting Rid of Mildew

In most cases, fires are extinguished using water, depending on the cause. Mold and mildew that result from water being used to put out the fire do need special attention. In cases like this, it's best to let commercial fire damage cleanup experts handle the mold and mildew, because of serious health issues that can be caused by exposure to mold. Also, commercial fire cleanup experts knows the best fire cleanup techniques and procedures to prevent contamination of clothing, carpets, furniture, walls, and vents.

Cleaning of Flooring/Carpet

When putting out a fire, the carpets, furniture, and floors will absorb most of the water. The individuals doing fire damage restoration should pull up any carpets and remove furniture which have water damage and replace or repair them. The floors need to be dried or replaced if the water seeps underneath. Commercial fire damage restoration professionals can come and help you to do the drying with their equipment. 

The best thing one can do is familiarize themselves with the above information. This will help deal with fire damage restoration in San Diego when there is an outbreak of a fire in a business or fire in a home. This will help recover from a fire loss sooner rather than later. Contacting commercial fire damage restoration experts is the best first-step!

Visit for more information on fire damage.